Clinic Terms and Conditions

Clinic Terms and Conditions

Information

All clients are required to provide contact details; including address, telephone and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

New Client – Telephone Consultation

We do not offer telephone consultations for new clients but we are happy to offer telephone support post procedure.

Appointments

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

New patients are seen for consultation and assessment and will only proceed with treatment if all parties are in complete agreement.

Children

We do not treat children or young adults under the age of 18

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

Payment

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, or major debit and credit cards.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

consultation and assessment

provision of information and advice

safe treatment with evidence based products

follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best user experience possible. Click a question below to view the answer.
1. How long does Botulinum treatment last?

Botulinum injections work for up to three months, after which the nerve endings recover and become active. Most people will notice an increase in movement just prior to or soon after this. We recommend repeat treatment every 12-16 weeks depending on your response and requirements.

2. What is a Dermal Filler?

Dermal Fillers are based on a substance that is found naturally in skin, called Hyaluronic Acid. It is safe, (when administered by a Qualified Practioner) and has a low allergy potential. Its job is to volumise the skin or lips and well as smoothing out wrinkles.

As with any procedure there are side effects and your Doctor will discuss treatment in more detail with you.

3. What are the main side effects of treatment?

Bruising and swelling is the most common side effect with any facial aesthetic procedure involving a neddle or cannula. Not everyone bruises and we cannot guarantee no bruising but most bruises resolve within a week.

Your Doctor will discuss the less common and rare side effects of treatment with you. 

4. How long do Dermal Fillers last?

Manufactures state that fillers last anywhere between 6 to 9 months. Some individual may find the results go beyond this time frame. A lot has to do with skin type and requirements.

5. Can you get immune to Botulinum injections?

It is possible to get resistant to Botulinum injections, especially if you have it too often. If this happens a change of Botulinum Toxin is recommended or just a break. If there is a poor response to treatment, in my experience treatments become effective again after a break.

Immunity can happen but is rare!

6. Is it safe to have Lip Injections?

Lip augmentation is popular and is safe if delivered by qualified practioners. There are risks involved and we would encourage you to book for a free consultation to discuss the procedure in more detail.

Call for more information.